FAQs

Orders and Shipping

How long does delivery take?

We ship worldwide in 9–15 business days. That's 3 business days to process and pack your order, plus 7–12 business days in transit. You'll receive a tracking number by email as soon as your order ships, so you can follow it every step of the way.

How much is shipping?

Shipping is free worldwide on every order, with no minimum purchase.

Where do you ship from?

All orders are dispatched from our warehouse in Gillette, Wyoming, United States.

Do you ship to my country?

We ship worldwide. If for any reason we can't deliver to your address, we'll contact you and refund your order in full.

Will I pay customs or import charges?

For orders delivered outside the United States, your country may charge customs duties or import taxes. These are set by your local authorities, aren't included in our prices, and are the recipient's responsibility. If you're unsure, check with your local customs office before ordering.

Can I change my shipping address after ordering?

Contact us as soon as possible at badr@katirsolutions.com. If your order hasn't been dispatched yet, we can update it. Once it's on its way, we can't redirect it.

My order hasn't arrived. What do I do?

First, check your tracking link — most delays are a carrier holding the parcel briefly. If it's past 15 business days or your tracking hasn't moved in a while, email us and we'll chase the carrier for you.

Returns and Refunds

Can I return my order?

Yes. You have 30 days from delivery to request a return. Email us at badr@katirsolutions.com with your order number and we'll guide you through it.

Your case needs to be unused and in its original packaging. Please contact us before sending anything back — items returned without an approved request can't be accepted.

Who pays for return shipping?

Return shipping is arranged and paid for by you. We recommend a tracked service, since we can't refund a parcel that doesn't reach us.

The exception is if your case arrives damaged, faulty, or isn't what you ordered — then we cover the return cost and fix it at no charge to you. Just email us before sending it back.

Do you charge a restocking fee?

No. Approved returns are refunded in full, with nothing deducted.

How long do refunds take?

Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 days, in the same currency you paid in. Your bank may take a little longer to post it to your account.

Can I exchange for a different design?

The quickest way is to return the case you have and place a new order for the one you want. That way you're not waiting on two shipments in sequence.

Can I cancel my order?

Yes, free of charge, any time before it's dispatched. Email us as soon as you can.

Products

Which phone models do you fit?

Available models are listed on each product page. If yours isn't there, email us or DM us on Instagram and we'll let you know if we can source it.

What are the cases made from?

Each case is double-layered for shock absorption, with a scratch-resistant finish.

Will the print fade or scratch off?

The design is printed into the case surface rather than applied as a sticker or film, so it won't peel. If a case you've received shows print wear in normal use, contact us — that's a fault and we'll replace it.

What designs do you carry?

Our cases feature Quranic verses, Arabic calligraphy, the 99 Names, and Islamic geometric patterns, organised into four collections: Ayat, Calligraphy, Heritage and Kalimat.

Some of your cases carry Quranic verses. Is that appropriate for daily use?

This is a question we take seriously, and scholars differ on it. Many hold that carrying Quranic text on everyday objects is permissible provided it's treated with respect and not taken into places of impurity. Others prefer to avoid it entirely for that reason.

We'd rather you make an informed choice than not think about it. If you'd prefer a case without Quranic text, our Heritage collection is built on Islamic geometric patterns and our Calligraphy pieces include non-scriptural words such as sabr and alhamdulillah.

Payment

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and PayPal.

What currency will I be charged in?

You're charged in the currency shown at checkout for your selected region — EUR, GBP, USD, CAD, AUD, CZK, DKK, HUF, PLN, RON or SEK. You can switch region using the selector at the top of the page.

Is checkout secure?

Yes. Our checkout runs on Shopify, which is certified Level 1 PCI DSS compliant. Your full card number is never visible to us — we only see your billing and shipping details, your order, and the last four digits of your card.

Contact

How can I contact you?

Email us at badr@katirsolutions.com or DM us on Instagram @mirajcase.shop. We aim to respond to all enquiries within 24 hours.

Customer service hours Monday to Friday: 09:00 – 17:00 (GMT) Weekends: 11:00 – 16:00 (GMT)

Who is behind Miraj Case?

Miraj Case was founded by Muslims, for Muslims — for a community spread across the world who believe we should show who we are and be proud of it. Every design is chosen with intention and care for our community.

Miraj Case is operated by Katir Solutions LLC, registered at 30 N Gould St, Sheridan, Wyoming 82801, United States.