Coordonnées
Last updated: 28 August 2026
We're here to help. Whether you have a question about an order, need help choosing a case, or want to arrange a return, get in touch and we'll respond as quickly as we can.
How to Reach Us
Email: badr@katirsolutions.com
Phone: +1 505 528 7652
Instagram: @mirajcase.shop
Email is the fastest way to reach us and the best option for anything relating to an existing order. Please include your order number so we can help you straight away.
Customer Service Hours
Monday to Friday: 09:00 – 17:00 (GMT) Weekends: 11:00 – 16:00 (GMT)
We aim to respond to all enquiries within 24 hours. Messages received outside these hours will be answered on the next working day.
What We Can Help With
- Order status and tracking — email us with your order number and we'll check where your parcel is.
- Returns and refunds — contact us before sending anything back, so we can approve the return and send you instructions. Full details are in our Refund Policy (https://mirajcase.shop/policies/refund-policy).
- Damaged, defective or incorrect items — get in touch immediately and we will make it right at no cost to you.
- Cancelling an order — you can cancel free of charge at any time before your order has been dispatched.
- Delivery questions — see our Shipping Policy (https://mirajcase.shop/policies/shipping-policy) for processing times, delivery estimates and customs information.
- Privacy and your data — see our Privacy Policy (https://mirajcase.shop/policies/privacy-policy), or email us to exercise any of your data rights.
Business Information
Store name: Mirajcase
Company name: Katir Solutions LLC
Company address: 30 N Gould St, Sheridan, Wyoming 82801, United States
Warehouse address: 2809 Fern St, Gillette, Wyoming 82718, United States
Email: badr@katirsolutions.com
Phone: +1 505 528 7652
Mirajcase is a brand owned and operated by Katir Solutions LLC, a company registered in the State of Wyoming, United States. We ship worldwide from our warehouse in Gillette, Wyoming.
Please note that our warehouse is not open to the public and does not accept walk-in returns. All returns must be requested by email first.