Refund policy

Return and Refund Policy

Last updated: 29 August 2026

Policy at a Glance


Return window	30 days from delivery
Refund processing time	10 days from approval
Restocking fee	None — no cost
Return label	Customer responsibility
Refund method	Original payment method
How to start	Email badr@katirsolutions.com

The full terms are set out below.

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Once your return has been approved, you must ship the item back to us within 14 days. Returns received after this period may be refused.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at badr@katirsolutions.com with your order number and the reason for the return.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us at any time at badr@katirsolutions.com or via Instagram @mirajcase.shop with any question about a return.

Restocking Fee

We do not charge a restocking fee. Approved returns are refunded in full, with no deduction of any kind.

Return Shipping Costs

Return shipping is the responsibility of the customer. We do not provide a prepaid return label, so you arrange and pay for the return shipment yourself. We recommend using a trackable shipping method, as we cannot process a refund for a parcel that does not reach us.

If your item arrived damaged, defective, or incorrect, contact us before sending anything back. We will assess the situation and cover the return shipping cost where the fault is ours.

Original shipping fees paid on your order are non-refundable unless the return is the result of our error, or the order is cancelled under the European Union 14-day right of withdrawal set out below.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Items That Cannot Be Returned

The following cannot be returned:

Gift cards
Items damaged after delivery through misuse

Everything else we sell can be returned under the terms of this policy.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Order Cancellation

You may cancel your order free of charge at any time before it has been dispatched. Contact us at badr@katirsolutions.com as soon as possible. If your order has already been dispatched, the standard return process above applies.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

For orders cancelled under this 14-day right, we will refund the original standard delivery cost in addition to the price of the item. Return shipping remains at your expense.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved.

If approved, you will be refunded automatically to your original payment method within 10 days. Please remember that it can take additional time for your bank or card issuer to process and post the refund to your account.

If more than 15 days have passed since we approved your return and you have not received the refund, please contact us at badr@katirsolutions.com.